1. How do I switch between horizontal and vertical layouts for my timeline?
Navigate to the plugin’s “Layout Settings” and choose your desired layout from the dropdown menu. Save the changes to apply them.
2. Can I use the plugin on both staging and production sites?
Yes, the plugin can be used on both staging and production sites. Most licenses are configured for this purpose, but if you face issues, contact support to ensure your license is correctly configured.
3. Why isn’t my timeline responsive on mobile devices?
If the timeline is not responsive, ensure the container width settings in Elementor are set to a percentage like 100% instead of fixed pixel values. You may also need to test the design using Elementor’s responsive preview mode or add custom CSS for more advanced responsiveness.
4. Why aren’t the navigation arrows showing on my timeline?
If arrows are missing, check the plugin’s settings to ensure the Navigation Arrows option is enabled. Additionally, clear your website and browser cache, and inspect for CSS conflicts that may be overriding the visibility of the arrows on the front end.
5. How do I fix issues with the timeline slideshow not working on some slides?
If some slides don’t work, recreate them as ID conflicts can occur when slides are cloned. Also, disable the Infinite Loop feature in the slideshow settings, as it may cause visibility issues, and test the timeline by temporarily deactivating other plugins.
6. How do I add captions below slideshow images in the timeline?
Adding captions requires custom coding, as the plugin does not support this feature out of the box. You can contact support for guidance on modifying the PHP template files to achieve this functionality.
7. What’s the refund policy for this plugin?
You can request a refund within 7 days of purchase if the plugin doesn’t meet your requirements. Make sure to deactivate the plugin on your site before initiating the refund process, and contact support with your order details for further assistance.
8. How do I install the Pro version of the plugin?
To install the Pro version, download the ZIP file from your account and upload it via Plugins > Add New > Upload Plugin in the WordPress admin. Activate the plugin, and the Pro features will be available in the Elementor widget library.
9. How can I enable year navigation for my timeline?
To enable year navigation, open the timeline settings and toggle the Year Navigation option. Add year labels to your timeline entries, save the changes, and the navigation will display correctly, making it easier for users to track specific years.
10. What should I do if the plugin conflicts with my theme or other plugins?
If a conflict arises, temporarily disable other plugins and switch to a default WordPress theme like Twenty Twenty-Three. This helps identify the source of the issue, and you can then contact support for assistance in resolving the conflict.
11. Why are the years missing or blank in the timeline navigation on the front end?
Missing years might result from unassigned year labels or a JavaScript conflict. Ensure all entries have year labels and clear your site’s cache. If the issue persists, disable other plugins temporarily to check for compatibility problems.
12. Can I display multiple timelines on a single page?
Yes, you can display multiple timelines by adding multiple timeline widgets to the same page in Elementor. Customize each widget individually, and they will display different content without interfering with each other.
13. Can I add a custom navigation bar to my timeline?
While the plugin doesn’t support custom navigation bars, you can style the existing navigation using CSS or modify the timeline template files for advanced customization. Contact support for code examples or additional assistance.
